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Support

How can we help?

This is the official support page for Chartlen and the stable support URL for TestFlight and the App Store.

Last updated: August 19, 2026

Current status

Pre-release There is no public iOS download or web chart-analysis product at this time. TestFlight details will be published only when a build is ready.

Contact support

Email support@chartlen.com with a concise description of your question and your iOS version when relevant.

Support is active. To help us investigate an app issue, include your device model, iOS version, Chartlen build number, and the steps that produced the problem. Never email brokerage passwords, API keys, or payment-card details.

Product boundaries

  • Chartlen does not place orders or hold customer funds.
  • Chartlen does not provide personalized financial advice.
  • The first version does not require brokerage credentials.
  • Future screenshot analysis may use a contracted third-party AI service, as disclosed in the privacy policy.

Account and subscription help

Account deletion, restoration of purchases, subscription management, and refund guidance will be documented here once those features are available. App Store subscriptions can be managed through Apple's subscription settings.

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© 2026 Chartlen. Informational use only. Not investment advice.